FAQ


1. What is your return policy?

We accept returns for both defective and non-defective products. Items must be either new or slightly used, and returns must be initiated within 30 days of the purchase date.

  1. How can I start a return or exchange?

To start a return or exchange:

  1. Email us at contact@nativaeorganics.com .
  2. Download and print the free return label we provide.
  3. Package the item securely and attach the return label.
  4. Ship the package via your local courier.
  1. Do you charge any fees for returns or exchanges?

No, we do not charge any restocking fees, and return shipping is free.

  1. How long does it take to process a refund?

Refunds are processed within 10 business days after we receive and approve the returned item. Refunds will be issued to the original payment method used during the purchase.

  1. Can I exchange a product?

Yes! Simply return the original product following our return process and specify the item you'd like in exchange.

  1. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers: For select orders (contact us for details).
  1. Are there any additional fees during payment?

Applicable taxes are calculated at checkout based on your shipping address. Please note that we are not responsible for currency conversion fees or international transaction charges from your payment provider.

  1. What should I do if my payment fails?

If a transaction fails:

  • Double-check your payment details and try again.
  • If the issue persists, contact your payment provider or email us at contact@nativaeorganics.com for assistance.
  1. What are your shipping and processing times?
  • Processing Time: Orders take 1 business day to process before shipping. Orders placed before 2 PM EST are shipped the same day.
  • Shipping Times:
    • USA: 3–5 business days
    • Other Countries: 5–9 business days
  1. How will I know my order is confirmed?

Once your payment is processed, you will receive a confirmation email with your order details. If you don’t receive it, check your spam/junk folder or contact us at contact@nativaeorganics.com .

  1. How can I contact you for further assistance?

For any questions or help, email us at contact@nativaeorganics.com . We are here to assist you!